qk33 Privacy Policy — How We Handle Your Data

Registration and Identity Data

When you register an account on qk33 we collect your full name, date of birth, email address, phone number, and residential address. This information is required to create and verify your account, to comply with our age verification obligations (21+), and to conduct KYC checks as required. We may also collect a copy of a government-issued photo identification document (such as a National Identity Card or passport) and a proof of address document when you request a withdrawal or when our compliance team requests verification.

Financial and Transaction Data

qk33 records all deposit and withdrawal transactions associated with your account, including the payment method used (such as bKash, Nagad, or Rocket account reference), the transaction amount in Bangladeshi Taka (BDT), the date and time of the transaction, and the transaction status. qk33 does not store full mobile banking PINs, passwords, or card numbers. Payment authentication takes place directly within the respective payment provider's secure environment.

Usage and Device Data

When you access qk33 we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, the pages and features you access within the platform, session duration, and referring URL. This data is used to operate the platform securely, to detect fraud and suspicious activity, and to improve the user experience. It is not used to build advertising profiles and is not shared with advertising networks.

Communications Data

If you contact qk33 via email at [email protected], we retain a record of that correspondence, including your name, contact details, and the content of your message. This record is used to resolve your query, to maintain an audit trail, and to improve our support services. Support communications are retained for a period of 3 years from the date of the last communication on a thread, after which they are securely deleted.

Payment Service Providers

To process your deposits and withdrawals, qk33 shares the minimum necessary financial and identity information with the relevant payment service provider — such as bKash, Nagad, Rocket, Upay, or the applicable bank. This sharing is limited to what is required by the payment provider to authenticate the transaction and is governed by the payment provider's own privacy and security obligations.

Legal and Regulatory Authorities

qk33 may disclose personal data to law enforcement agencies, courts, government bodies, or other competent authorities where required by applicable law, by a court order, or where qk33 reasonably believes that disclosure is necessary to prevent fraud, money laundering, or another serious crime. In such cases, disclosure will be limited to the specific data requested and will be documented internally.

Technology and Infrastructure Partners

qk33 uses third-party technology partners to host the platform infrastructure, power the casino games library (including providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and deliver platform analytics. These partners process data only on qk33's instructions and are contractually bound to maintain appropriate data security standards. They do not use qk33 user data for their own commercial purposes.

Retention Periods

qk33 retains account data (including registration information, KYC documents, and financial transaction records) for a minimum of 5 years from the date of account closure. This retention period exists to comply with anti-money-laundering record-keeping obligations and to resolve any disputes or legal claims that may arise after account closure. Usage and device data is retained for 12 months from the date of collection. Support communications are retained for 3 years as described in section 1.

Account Closure and Deletion

When you close your qk33 account, or when qk33 closes your account for any reason, your personal data is not immediately deleted — it is retained for the periods described above, after which it is securely deleted or irreversibly anonymised. If you wish to request deletion of specific data prior to the end of the retention period, please contact [email protected]; note that deletion may not be possible where retention is legally required.